Amenities

Dear visitor!

Your safety is very important to us, so we ask you to follow the rules of staying at the Mystetskyi Arsenal.

In case of an air raid alert, please immediately proceed to the shelter and stay there until the air siren is all clear! The bomb shelter is accessible on the territory of the Mystetskyi Arsenal.

For your convenience, the evacuation schemes will be located on the territory of the Mystetskyi Arsenal, and outside of the building there will be signs with the information on how to proceed to the shelter. You can also find the evacuation scheme in the printed Festival guide. Look for it freely available at the administration desk in the entrance area.

The nearest shelters: the basement in the right wing of the Old Arsenal building; 4 Lavrska St.; 13 Mazepy St.; 16 Mazepy St.

The Festival will resume in 30 min. after the air siren is all clear.

The Festival will not resume if the air siren is all clear after 7.30 p.m.

You can re-use your ticket on the same day in case of an air raid alert. For more information about the tickets, follow the link.

Important! 

To increase the level of security, this year there will be door frame metal detectors at the entrance to the festival territory.

Please do not bring any traumatic, gas, pneumatic, cold weapons and firearms as well as traumatic metal objects, explosives, flammable and narcotic substances, alcoholic beverages. The security service will confiscate all these items or will be forced to refuse you entry to the Festival.

If you wear a hearing aid or have a cardiac pacemaker, please inform a security guard before going through the frame. Passing through the frame should not affect the operation of such devices, but metal components may cause sound signals.

Please bring the passport-certificate of an implanted device—if necessary, the guard will conduct an inspection with a handheld metal detector.

In the conditions of martial law in Ukraine and under regulations issued by the state authorities due to the military aggression of the Russian Federation against Ukraine, as well as to prevent or eliminate threats to the life and safety of people, interests of society or the state, and to ensure public order, the Festival Organizer reserves the right to make changes to the program and procedure of the Festival, with further notification of all interested parties through updates posted on the Book Arsenal website and social media.

For the attention of pet owners. Pets are allowed at the Festival only in the hands of their owners. Dogs without a leash are not allowed in the street space of the Festival and in the shelter (Resolution of the Cabinet of Ministers of Ukraine No. 1164 of November 10, 2021). Please consider that a large number of people will be on the Festival territory, that may stress your pet.

We strive to make your stay at the Mystetskyi Arsenal pleasant and comfortable.

Diaper changing tables are available in the women’s and men’s restrooms to help you comfortably change your baby’s clothes. This can also be done in the room for parents with babies, that is located in the entrance area of the right wing. If your baby suddenly needs a diaper and you do not have one, please contact the administrator.

Parents with small kids can rent a stroller free of charge. To do this, you need to contact the exhibition administrator and have a document confirming your identity.

People with disabilities can use wheelchairs and handicap walkers free of charge. If you need assistance during your visit to the exhibition, please contact the administrators’ desk or contact us using the details below.

Questions

We would be grateful to hear from you if you have any questions. Please contact us by phone at +380 98 416 40 63 or send us an email at [email protected].